Finding out is easy: find the reference prices for your country by visiting the section on shipping methods

Of course! When finalizing your order, you may indicate a shipping address other than your home address, such as your workplace address or the address of a family member. Remember: to make it easier for the Courier, always indicate the house number to complete the address and the contact name on the intercom.

When your order is placed with the courier, you will receive an e-mail containing the shipment number and instructions for tracking its progress. Delivery times may vary depending on the type of shipment selected when ordering.

Sure: You can do so, and for free, if you proceed within 14 days from the date it was delivered to you. To find out in detail the process to follow, click here. Once we verify that the returned product meets the necessary requirements, we will issue the refund to you.

To exchange one item for another, you must first open a return request for the item you want to exchange and then order the one you want in exchange.

The manner and timing of reimbursement varies, subject to the terms of the Law, depending on the type of payment chosen for the order.

You can pay for your purchases in several ways:

• Credit card (Visa, Visa Electron, Maestro, Mastercard, Postepay, American Express)
• PayPal
• Bank transfer (
• Amazon Pay
• Scalapay.

Yes, you can make your payment through Scalapay. 

Scalapay allows you to pay for your order in 3 interest-free installments. 

After confirming your order information, you will be asked to log into your Scalapay account to complete the payment. If you do not have one, you can create one from the Scalapay login page before completing your order.

Of course! The entire procedure is carried out via a secure connection, directly connected to the banking institution that owns and operates the online payment service: the data is transmitted in an encrypted manner via SSL protocol, to defend it against any attempt at decryption and counterfeiting.

If you have a credit card linked to a PayPal account, the system allows you to save an identification code so that you do not have to re-enter your credentials in subsequent payments; the data you provide will be collected by Exilia in an encrypted manner and transmitted to PayPal. PayPal will store and process the aforementioned data autonomously, according to the highest security standards and solely to execute your purchases on our website www.exilia.it.

There are several reasons why a credit card payment is not accepted:

• Your credit card has expired: contact your bank!
• The card's credit limit appears to have been reached: check with your bank.
• You made a mistake in entering some data: check that you have provided all the correct information.

PayPal checkout is a payment option that allows you to complete your order in a few simple clicks. Selecting the option from the shopping cart allows you to go directly to the payment page of the PayPal site, without being redirected to other pages.

Once you select the option in the shopping cart, you will be redirected to the PayPal payment page, where you can login or confirm your identity via text message or app. In case you have previously saved your payment information in your account, you may not be prompted to log in and/or confirm your identity.

For payment, the financial and shipping information stored in your PayPal account will be used, without worrying about having to enter it on our website as well www.exilia.it

If you choose the PayPal checkout payment option, the contact information (email and phone number) stored within your PayPal account will be used. To change this information you will need to access your account from the official PayPal website or app.

If you choose the PayPal checkout payment option, you will be able to change your shipping address directly from the PayPal page to which you will be redirected. Shipping will be done in standard home mode and you cannot change this option.